We are committed to ensuring that every student has an exceptional student experience whilst studying at Lancaster University. However, we recognise that sometimes there will be an aspect of your experience that you may not be satisfied with.
We are also dedicated to maintaining effective University procedures, for both complaints and academic appeals. These procedures are set out with clarity to allow you to make complaints and appeals where necessary, whilst ensuring that all complaints and appeals will be treated fairly, efficiently, and with consistency.
The University recognises that there can be great value in both complaints and academic appeals for the purpose of continuously improving our student experience.
On these pages you will find information about complaints and academic appeals respectively as well the procedures themselves, their supporting documents, and Guides on how to use the procedures.
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